There is nothing we can do to retrieve your account. Unfortunately, your progress will be lost. What happens if you change your device and the game was NOT connected to Facebook? Once completed, your account will be linked to Facebook and your progress saved: This will also prevent you from losing your account if your mobile device is broken, lost, stolen, or reset.Ĭlick on the Facebook symbol on the top right of your game screen, or open your in-game settings and click DISCONNECTED from Facebook. If you want to make sure your Dragon City account progress is saved, and you also wish to play the game on different devices or platforms (for example switching from your mobile device to your computer on the Windows 10 version of the game), connect your game account to Facebook.
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